Shipping policy

Returns

Every HIJIN piece is created with intention, and we hope it becomes part of your personal collection. If it isn't quite right, we're happy to accept a return in accordance with the policy below.

Return Eligibility

Items may be returned within 14 days of delivery, provided they meet the following conditions:

The garment has not been worn, washed, altered, or damaged.
All original tags remain attached.
The item is returned in its original packaging, including any garment bags, boxes, or accompanying materials.
The item is returned in the same condition in which it was received.
The item is not a Made-to-Order

Returns that do not meet these requirements may be declined and returned to the sender.

Final Sale

The following items are not eligible for return or exchange:

Pieces marked Final Sale.
Made-to-order or custom garments.
Personalized items.
Items that cannot be returned for hygiene reasons where applicable.

Starting a Return

To begin a return, please contact us at hello@studiohijin.com with your order number.

Once your request has been approved, we'll provide return instructions.

Customers are responsible for ensuring their package is securely packaged and shipped using the provided instructions. HIJIN is not responsible for returns lost or damaged while in transit if alternative shipping methods are used without prior approval.

Processing Your Return

Once your return arrives at our studio, please allow 5–7 business days for inspection and processing.

If approved, your refund will be issued to your original method of payment. Depending on your financial institution, refunds may take an additional 3–7 business days to appear.

Original shipping charges are non-refundable unless otherwise required by law.

Exchanges

At this time, HIJIN does not offer direct exchanges.

If you would like a different size or style, we recommend placing a new order once your return has been approved.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery at hello@studiohijin.com.

Include your order number along with photographs of the item so our team can assist you as quickly as possible.

Made-to-Order Policy

Every HIJIN made-to-order garment is created exclusively for you.

Unlike ready-to-wear pieces, made-to-order garments begin production only after your order has been confirmed. Each piece is individually cut, constructed, and finished with intention, requiring dedicated materials, craftsmanship, and production time.

By placing a made-to-order purchase, you acknowledge and agree to the following terms.

What Made-to-Order Means

Made-to-order garments are produced specifically for your order and are not kept in inventory.

Production begins after your order has been confirmed and payment has been successfully processed.

Because each garment is created specifically for you, production timelines may vary depending on material availability, craftsmanship, and production schedules.

Estimated production and shipping windows are provided as a guide and are not guaranteed delivery dates.

Production Timeline

Estimated production times are displayed on each product page.

While we always strive to deliver within the estimated timeframe, occasional delays may occur due to:

Material sourcing
Artisan production
Quality control
Shipping carrier delays
Events outside of HIJIN's reasonable control

Should significant delays occur, we will notify you using the email address provided during checkout.

Order Changes & Cancellation

Once a made-to-order purchase has been placed, production may begin immediately.

For this reason, made-to-order orders cannot be:

cancelled
exchanged
modified
transferred to another style, color, or size

Please review your order carefully before completing your purchase.

Returns & Refunds

All made-to-order purchases are final sale.

Because each garment is produced specifically for the customer, we do not accept returns, exchanges, or refunds for:

change of mind
incorrect size selection
personal preference
event cancellations
shipping delays outside our control

This policy applies unless otherwise required by applicable consumer protection laws.

Sizing

Please refer carefully to the size guide before placing your order.

If you have questions regarding sizing or fit, we encourage you to contact us prior to purchasing.

HIJIN cannot accept returns or exchanges due to incorrect size selection.

Color & Appearance

We make every effort to accurately represent garment colors, textures, and details.

Because screen settings, monitors, and lighting conditions vary, slight differences in color or appearance may occur and do not constitute a product defect.

Minor variations in fabric texture, drape, hardware finish, or handmade construction are natural characteristics of the production process and contribute to the individuality of each garment.

Craftsmanship

Each HIJIN garment is individually produced.

Small variations between garments are expected and should not be considered flaws. These variations reflect the handmade nature of the production process and make every piece unique.

Shipping

Once production has been completed, your order will be prepared for shipment.

Shipping times vary depending on destination and carrier.

HIJIN is not responsible for delays caused by customs, import procedures, weather events, carrier interruptions, or circumstances beyond our reasonable control.

Customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

your order number
photographs of the item
photographs of the packaging

Eligible claims will be reviewed individually.

Refused Deliveries

Orders refused by the customer or returned due to an incorrect shipping address provided at checkout may be subject to additional shipping charges before reshipment.