FAQ

01. How do I order from HIJIN?

Select the pieces you'd like to bring home and proceed to checkout when you're ready.

Creating an account allows you to view your order history, save your information for future purchases, and receive updates from the House.

Once your order is placed, you'll receive a confirmation email followed by a shipping notification with tracking information as soon as your package leaves our studio.

If you need assistance at any point, we're always happy to help.

02. What forms of payment do you accept?

We accept all major credit cards, PayPal, Apple Pay, and other secure payment methods available at checkout.

Your payment information is processed through encrypted, secure systems. We never store your full payment details.

Orders are authorized at checkout and charged once they are prepared for shipment.

03. Can I change or cancel my order?

Because every order begins preparation shortly after it is placed, changes cannot always be guaranteed.

If something needs to be adjusted, contact us as soon as possible and we'll do our best to accommodate your request.

04. Will sold-out pieces return?

Some pieces are produced in limited quantities and may never return.

Others may be restocked or reimagined in future collections.

If a garment has become part of your own archive, we recommend joining the waitlist whenever available.

05. Can I reserve or pre-order a piece?

Occasionally.

When a garment is available for pre-order, you'll find an estimated shipping window directly on the product page.

Each piece is produced with intention, and timelines may shift as materials and craftsmanship require.

06. How should I care for my HIJIN garment?

Every HIJIN piece is designed to age alongside its wearer.

Store garments carefully, away from prolonged sunlight and humidity. Delicate fabrics, sculptural hardware, and natural materials deserve thoughtful handling.

When possible, hang garments properly or store them flat, and follow the care instructions found inside each piece.

Beautiful objects become more personal through time.

07. My piece arrived with an issue.

If you believe your order has arrived with a manufacturing defect, please contact us with your order number and photographs of the issue.

We'll carefully assess each request and determine the best solution.

08. The price changed after I purchased. Can my order be adjusted?

If a permanent price reduction occurs within seven days of delivery, and your exact item remains available in the same size and color, we'll gladly review your request.

Temporary promotions and archive sales are excluded.

09. Do you ship internationally?

Yes.

Shipping availability, delivery estimates, duties, and taxes vary depending on destination. These details are calculated during checkout before your order is confirmed.